Customer Satisfaction
Curlers are human beings; they react to both positive and indifferent treatment received from management. A positive reception can produce a great relationship that may exist for years to come. On the other hand, initial misgivings can deepen into complete discouragement if a curler’s early experiences at a curling club are unpleasant. A would-be or even a more seasoned curler who has these misgivings may not become a repeat user of the curling club, therefore, they will not pay curling fees, purchase equipment, support the lounge facilities and otherwise contribute to the growth and welfare of the game. Deliver superior customer service!
